If you pay by PayPal the activation code will be on the payment confirmation page you will need to scroll down to see it. You will also be sent an order confirmation email your code will be on there. You can also retrieve your code by logging into your account and going to ‘orders’ and clicking on the order number to the left of your order.
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Set up Xtrix
15 comments
Ok I’ve ordered and paid for this and my activation code does not work ?
This is my 3rd email now with no reply
My order number is XTR2021112010593136
And my activation code does not work !
I’ve created an account with the same email and there is no order linked to my email !
Come on guys sort this out!
Hi
I own https://xtrix.com.au that order number is from one of the Chinese sellers sadly there is nothing I can do you need to contact them I can only help with codes I have sold. I get a lot of people coming to me complaining about codes not working and not getting replies from them.
If you are looking for reliable service and great customer service buy your xtrix subscription from https://xtrix.com.au
Tony
I have paid an my order number is XT2021120212562770
I have not recieved an activation code. It never takes this long
That is not from my website it is from one of the Chinese sellers sadly I have no control over them you need to contact the
site you purchased it from directly. My codes are automated and sent instantly. To save problems in the future purchase through me https://xtrix.com.au and receive your code instantly and you can always contact me through messenger https://www.facebook.com/mxaus2016
Hi wonder if you can help I have a android box that needs a factory reset, I have Xtrix installed on it. If I reset the box I’ll have to reinstall Xtrix again so will the original activation code work or will I need a new code for it to work as I’ve already used the old code.
Thanks
Hi Alan
it does not look like you have a current subscription with us you must have purchased it off the Chinese sellers, so I will not be able to do it for you but what needs to be done, once you have done a reset and put the app back on the subscription will need to be transferred to the new app you will need to contact the seller you purchased your subscription from to do this. The Chinese sellers are not very quick so if they have not done the transfer in 4 days contact me and I will see if I can get something done for you.
Tony
Thanks Tony
We have made payment today and received a confirmation email with order No: XTR2022061106572104. We have not received an Activation code yet. Please could you check into this. Thank you.
Hi Michael
You purchased that code from one of the Chinese sellers that is not what my order numbers look like. I have a lot of people asking me what is happening as they can take 3+ days to replay longer at the weekend. Sadly I have no control other other sellers and you will have to wait for them to reply. If they have not sent you the code within 7 days let me know and I will see what I can do.
Tony
Hi, I am looking to renew my subscription, I used to purchase via another person, and they no longer exists online so I can track them down, how can I go about getting this completed
You can renew here at https://www.xtrix.com.au/
Hi,
I just purchased a new subscription from xtrix.com.au and the code is not working it says ‘wrong active code please contact dealer’
Can you please let me know what I should be doing. Do I need to reload the software?
Thanks
Janet
You will have the wrong app installed you purchased Xtrix TV Plus you need the app with the red icon. Get the app from https://xtrix.com.au/downloads
but as you cancelled the payment your subscription will be cancelled
You will have the wrong app installed you purchased Xtrix TV Plus you need the app with the red icon. Get the app from https://xtrix.com.au/downloads
i paid to reactivate my service on the 23/5/2025 for 12 months it has not been activated yet i got email to say it is pending can you please reply to this